Contact Key Genie
Locked out, lost a key or need a fault diagnosed? Send Matt your vehicle details and he'll get back to you directly with a clear quote before attending.
Matt reviews every enquiry personallyNo call centre, no chatbot triage
Send Your Details
Share the vehicle make, model, year, your location and what's happened. Matt will get back to you with the likely service and an upfront quote.
Your details are used only to respond to this enquiry. For an urgent lockout, call 0118 469 3408 directly.
From Message to Call Back
No automated triage or call centre — here's exactly what happens after you get in touch.
Vehicle details, location and what's happened are read personally — not filtered through a script.
To confirm a few details and give you a clear, upfront price before anything is booked in.
Same-day is often possible. Matt attends your home, workplace or roadside with the right equipment.
Not Sure What You Need?
A few of the most common reasons people get in touch — each has its own page with full details.
Vehicle Brands
Most of Matt's work is on VW Group, BMW and Ford vehicles, though he covers most makes and models, cars and vans alike.
View all vehicle brands →Find Key Genie on Google
Key Genie is a fully mobile service — there's no shop to visit, Matt comes to you. The map below shows the general area covered across Reading and Berkshire.
Getting In Touch — FAQs
No. There's no call-out fee. The price is agreed with you over the phone before Matt sets off, so you know the cost upfront with no obligation to proceed.
The vehicle make, model and year, your location, and a short description of what's happening — for example whether you have a working key, and whether the car starts. This helps Matt narrow down the likely service before he calls you back.
Enquiries are usually answered within a few hours, often sooner. For an urgent lockout or emergency, calling 0118 469 3408 directly is faster than the contact form.
Matt attends every job himself. There's no subcontractor network and no call centre — the person you speak to on the phone is the person who turns up.